Technical Account Manager - Public Cloud Infrastructure

Location: Richmond Hill, ON
Date Posted: 11-08-2017
Our client is actively seeking a Technical Account Manager who will be responsible for building and maintaining post sales relationships with their customers. In this role, you will serve as a technical advisor working together with an Account Manager ensuring successful software deployments.
Position Responsibilities:
Provide advice and guidance as a subject matter expert
Architect & design innovative solutions to customer requirements
Provide advice and foster support for automation of client’s processes
Facilitate client’s optimal use of public cloud by providing insights into their workload requirements and how to right-size their environment
Collaborating with the account managers, undertake discovery and education activities to identify opportunities
Advise clients and internal teams to integrate software with key 3rd party tools and client processes
Function as a front-line technical resource for best practices and customer success questions
Build relationships with business partners, internal and external, and contribute to broader goals and growth beyond the scope of a single customer engagement
Position Requirements:
• 5+ years of experience in server/cloud technical pre-sales
• Direct customer engagement experience with an IT vendor in post-sales or professional services organizations is required
• Successfully managed customer engagements to completion and customer satisfaction
• Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
• Experience with multiple operating systems including Windows, UNIX and Linux; and with VMware virtualization
• Experience with multiple cloud service providers such as SoftLayer, AWS, and Azure
• 2+ years of experience in an IT Infrastructure Architecture role
• Lead technical requirements and design gathering experience and writing requirements and high-level technical design documents
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